Have a question not answered here? Email us at firstname.lastname@example.org. We’re happy to help!
Please allow 2-3 business days for a response.
What payment methods are accepted?
We accept credit card payments (we use Stripe), ApplePay, GooglePay, and Paypal. At conventions we also take cash and Interac.
What currency are your products in?
All of our products are sold in Canadian dollars (CAD).
Can I buy gift certificates?
We’ve temporarily suspended the sale of our gift cards while we look for a better service provider.
If you have a gift card with a balance, please email us and we’ll help process it!
There was a problem / defect with my order.
Oh no! We quality control every item we ship, but sometimes things slip by us (or get damaged in transit). Email us at Int_check@adventuredice.ca and we will work to replace the defective/damaged item. Please include a photo of the item.
There are air bubbles in my dice!
Some of our dice do contain air bubbles. This is a result of production and can sometimes be difficult to avoid. Even major dice manufacturers experience this issue. Some dice collectors like bubbles and some don’t. If you aren’t a fan, please include a comment with your order and we will try our best to select a set with as little-to-no bubbles as possible. We will try our best to accommodate, but we can’t guarantee they will be bubble free.
How true-to-colour are your products?
We try our best to ensure the images on our website are as true-to-colour as we can possibly get them to be. No photoshop gimmicks.
Why don’t standard dice sets purchased through your online shop ship with retail packaging?
We don’t include retail packaging for our resign and acrylic dice sets to help keep shipping free in Canada and as inexpensive as possible for the rest of the world (you’d be surprised by the price difference that including the packaging makes). If you would like the retail packaging, we now sell it as an add-on (to cover this added shipping cost).
Many of our more expensive items (wood and metal dice) automatically come with their retail packaging to keep the item as safe as possible during transport.
An item I’m interested in has disappeared from your site.
Items might disappear from our site for a variety of reasons. We might not be able to reorder a particular dice set from our supplier. Or we decide to retire an item that wasn’t selling well. Any items that say “Out of Stock” are items we are trying to (and will likely) get back in stock.
What does out of stock mean?
Out of stock means that we don’t currently have the item in stock but are working to get more stock in soon. Some of our items are handcrafted, so it could take a little while before they are restocked.
I’m an artisan/crafter of role-play gaming or tabletop gaming goodies. Will you sell my product?
YES. We love supporting local artists and crafters. Please contact Blair at email@example.com.
When do monthly subscriptions ship?
All Monthly subscriptions we receive before the end of the month, will receive their subscription the following month. Dice ship out by the 15th of the month. So if you order before May 31, you’ll receive our June subscription, which will ship by June 15.
When do quarterly subscriptions ship?
All Quarterly subscriptions we receive before the end of the month, will receive the next three months of our monthly dice subscription on the third month. Dice ship out by the 15th of the month. So if you order by May 31, you’ll receive the June, July, and August dice in one parcel that ships by August 15.
What does “On Hold” mean?
This is an administrative flag for us. It means your order has been received, it’s just on hold until it’s time for us to ship. This will change to “Complete” when your order has shipped.
How do you ship items?
We use Canada Post to ship all items. Depending on the item, it could be shipped in an envelope, a cardboard mailer, or a cardboard box.
- Canada Prepaid and US Flat Rate will ship using the least expensive shipping method. This method does not include tracking.
- Xpresspost is the middle range for shipping, faster than standard parcel shipping. This includes tracking on all orders.
- Priority Post is the fastest shipping option. This includes tracking on all orders, and we will ship within 1 business day.
Do you drop ship?
No. All items ship from our home in Aldergrove, BC, Canada. This gives us a chance to do quality assurance on each item. We are gamers, and if we wouldn’t want to use the item, we wouldn’t expect you to, either!
How long does it take to ship?
We ship our items out within 2-3 business days. The time from when we ship to when you receive a parcel can vary depending on where you live. The times below are Canada Post’s estimates:
- Canada: 2 to 14 business days
- United States: 5 to 15 business days
- International: Variable, depending on shipping selection. (Get a time estimate from Canada Post’s website here).
What do you charge for shipping?
Within Canada: All standard dice sets ship FREE, including all of our subscription options. Items that have to ship parcel incur a $12 flat shipping rate. All orders over $100 ship free no matter what.
Within the USA: Smaller items (dice, bags, and keychains) are a flat rate, regardless of how how much you order. Larger items (like dice trays) are also calculated at a flat rate, just a different rate from smaller items. If you order a tray with a small item, then the flat rate on the smaller items is waived.
International: Shipping varies so drastically, that we let you choose your preferred shipping method. We do recommend getting tracked shipping, so you can monitor it incoming (but it’s up to you!).
Can I get tracked shipping?
Yes! Just upgrade your preferred shipping method at checkout.
What if I want faster shipping?
We have a variety of shipping options available, including Xpresspost and Priority post. Just select your preferred shipping method at checkout.
Oops! I gave you the wrong shipping address. Can you change it?
If we haven’t shipped the item yet: yes! Just let us know asap so we can change it before we package and ship your items.
If we have already shipped your item: Yes! We just need to wait for the item to return to our PO box and then we will reship it. You will you need to pay the shipping fees for the reshipment.
Returns & Exchanges
Can I return an item to you for a refund?
We do not offer refunds for returned products, but we would happily exchange it for you. Unfortunately we cannot exchange any item that was purchased on sale or at a discount.
If there is an issue with your order (missing item, defective item, etc), please reach out to us at Int_check@adventuredice.ca and we’ll make it right!
Can I exchange an item?
Yes! We’d be happy to exchange an item for you. Note: we cannot exchange items that were purchased on sale or at a discount.
If you purchased an item from our online shop:
- Email us at firstname.lastname@example.org within 6 weeks of purchase date.
- Item must be in re-sellable condition. If it comes in retail packaging (hard plastic containers, metal tins), the packaging must also be in re-sellable condition.
- Customer is responsible for the cost of shipping the item back to us in Abbotsford, Canada, and must cover the shipping cost for the new item.
If you purchased an item from us at a convention:
- Exchanges can be made during the event only.
If you purchased an Adventure Dice product from a brick and mortar game store:
- We can’t exchange these items. Please contact the game store directly for their return and exchanges policy.
Can I sell your product in my shop?