Have a question not answered here? Email us at firstname.lastname@example.org. We’re happy to help!
What payment methods are accepted?
We accept credit card payments (we use Square) or Paypal. At conventions we also take cash and Interac.
What currency are your products in?
All of our products are sold in Canadian dollars (CAD).
Can I buy gift certificates?
Yes! Just go to this link.
There was a problem / defect with my order.
Oh no! We quality control every item we ship, but sometimes things slip by us (or get damaged in transit). Email us at email@example.com and we will work to replace the defective/damaged item. Please include a photo of the item.
There are air bubbles in my dice!
Some of our dice do contain air bubbles. This is just a result of production, and can sometimes be difficult to avoid. Even major dice manufacturers experience this issue. Some dice collectors like bubbles, and some don’t. If you aren’t a fan, please include a comment on your order and we will try our best to select a set with as little-to-no bubbles as possible. We will try our best to accommodate, but we can’t guarantee they will be bubble free.
How true-to-colour are your products?
We try our best to ensure the images on our website are as true-to-colour as we can possibly get them to be. No photoshop gimmicks.
Why don’t purchases through your online shop ship with retail packaging?
We don’t include retail packaging to help keep shipping free in Canada and as inexpensive as possible for the rest of the world (you’d be surprised by the price difference that including the packaging makes).
If you would like the retail packaging, we now sell it as an add-on (to cover this added shipping cost).
An item I’m interested in has disappeared from your site.
Items might disappear from our site for a variety of reasons. We might not be able to reorder a particular dice set from our supplier. Or we decide to retire an item that wasn’t selling well. Any items that say “Sold Out” are items we are trying to (and will likely) get back in stock.
What does out of stock mean?
Out of stock means that we don’t currently have the item but are working on getting more stock in soon. Some of our items are handcrafted, so it could take a little while before they are restocked.
I’m an artisan/crafter of role-play gaming or tabletop gaming goodies. Will you sell my product?
YES. We love supporting local artists and crafters. Please contact us at firstname.lastname@example.org.
How do you ship items?
We use Canada Post to ship items. Depending on the item, it could be shipped in an envelope, a cardboard mailer, or a cardboard box.
Do you drop ship?
No. All items are shipped from our home in Abbotsford, BC, Canada. This gives us a chance to do quality assurance on each item. We are gamers, and if we wouldn’t want to use the item, we wouldn’t expect you to, either!
How long does it take to ship?
We ship our items out within 2 business days. The time from when we ship to when you receive a parcel can vary depending on where you live. The times below are Canada Post’s estimates:
- Canada: 2 to 14 business days
- United States: 5 to 15 business days
- International: Variable, depending on shipping selection. (Get a time estimate from Canada Post’s website here).
May 26, 2020: Please note that Canada Post is (understandably) experiencing an influx of parcels. As a result, our items are experiencing shipping delays. Thank you for your patience and understanding.
What do you charge for shipping?
Within Canada: All items ship free in Canada!
Within the USA: Smaller items (dice, bags, and keychains) are a flat rate, regardless of how how much you order. Larger items (like dice trays) are also calculated at a flat rate, just a different rate from smaller items. If you order a tray with a small item, then the flat rate on the smaller items is waived.
International: Shipping varies so drastically, that we let you choose your preferred shipping method. We do recommend getting tracked shipping, so you can monitor it incoming (but it’s up to you!).
Can I get tracked shipping?
Yes. we now offer multiple shipping options for all locations. Select your preferred method, and we will ship as desired.
What if I want faster shipping?
As above with tracked shipping, we now offer multiple shipping options for all locations. Select your preferred method, and we will ship as desired.
Can I sell your product in my shop?
How can I become an Adventure Dice affiliate?
Check out our Affiliates page here, and get in touch.