FAQs

Have a question not answered here? Email us at int_check@adventuredice.ca. We’re happy to help! Please allow 2-3 business days for a response.

Nov 15/2024: Due to ongoing strike action at Canada Post, there are delays impacting our shipping.

  • Orders already received by Canada Post will be delayed until the strike is resolved. They are already in Canada Post’s hands, and as such we cannot do anything to get them back. Once shipping resumes, Canada Post will be working to resume normal operations and items will be delivered as fast as reasonably possible.
  • Orders placed after Nov 14 will ship via an alternate carrier (UPS, Fedex, Purolator). We are working on updating our shipping prices to reflect that.
  • November dice subscription will be delayed. They are ready to go, but we haven’t yet dropped them off at Canada Post. We will ship as soon as we can.

We apologize for the inconvenience.

General | Product | Subscriptions | Shipping | Returns & Exchanges |  Wholesale | Affiliates

General

What payment methods are accepted?

We accept credit card payments (we use Stripe), ApplePay, GooglePay, and PayPal. At conventions we also take cash and Interac.

What currency are your products in?

Our default currency is CAD (Canadian Dollars), unless you’re in the US, then the default is USD (US Dollars).

Can I buy gift certificates?

We’ve temporarily suspended the sale of our gift cards while we look for a better service provider. If you have a gift card with a balance, please email us and we’ll help process it!

Product

There was a problem / defect with my order.

Oh no! We quality control every item we ship, but sometimes we fail our perception checks and things slip by us (or get damaged in transit). Please email us at Int_check@adventuredice.ca within six weeks of shipping date and we will work to replace the defective/damaged item. Please include a photo of the item.

There are air bubbles in my dice!

Some of our dice do contain air bubbles. This is a result of production and can sometimes be difficult to avoid. Even the most well known dice manufacturers experience this issue (yes, even them). Some dice collectors like bubbles and some don’t.

How true-to-colour are your products?

We try our best to ensure the images on our website are as true-to-colour as we can possibly get them to be. Please note that what you see on our website may not be 100% what you receive; dice can look different in differing light conditions, if your device screen hasn’t been colour calibrated using a spider, or other reasons may cause the difference.

Why don’t standard dice sets purchased through your online shop ship with retail packaging?

Shipping is expensive. We ship our standard resin and acrylic dice sets in paper bags to help keep the size of the package down, and ultimately to help keep the price of shipping as low-cast as possible. If you would like the retail packaging, we now sell it as an add-on (to cover this added shipping cost). Many of our more expensive items (wood and metal dice) automatically ship in their retail packaging to keep the item as safe as possible during transport.

An item I’m interested in has disappeared from your site.

Items might disappear from our site for a variety of reasons. We might not be able to reorder a particular dice set from our supplier. Or we decide to retire an item that wasn’t selling well. Sign up for a restock notification to be alerted when an item you’re waiting for goes back in stock.

What does out of stock mean?

Out of stock means that we don’t currently have the item in stock but are working to get more stock in soon. Sign up for a restock notification to be alerted when an item you’re waiting for goes back in stock.

I’m an artisan/crafter of role-play gaming or tabletop gaming goodies. Will you sell my product?

YES. We love supporting local artists and crafters. Please contact use at int_check@adventuredice.ca.

Subscriptions

When do monthly dice subscriptions ship?

All Monthly subscriptions we receive before the end of the month, will receive their subscription the following month. Dice ship out by the 15th of the month. So if you order before May 31, you’ll receive our June subscription, which will ship by June 15.

When do quarterly subscriptions ship?

All Quarterly subscriptions we receive before the end of the month, will receive the next three months of our monthly dice subscription on the third month. Dice ship out by the 15th of the month. So if you order by May 31, you’ll receive the June, July, and August dice in one parcel that ships by August 15.

What does “On Hold” mean?

This is an administrative flag for us. It means your order has been received, it’s just on hold until it’s time for us to ship. This will change to “Complete” when your order has shipped.

Shipping

How do you ship items?

We use Canada Post to ship all items. Depending on the item, it could be shipped in an envelope, a cardboard mailer, or a cardboard box.

  • Canada Prepaid and US Flat Rate will ship using the least expensive shipping method. This method does not automatically include tracking.
  • Xpresspost is the middle range for shipping, faster than standard parcel shipping. This includes tracking on all orders.
  • Priority Post is the fastest shipping option. This includes tracking on all orders.

Do you drop ship?

No. All items ship from our business in Aldergrove, BC, Canada. This gives us a chance to do quality assurance on each item. We are gamers, and if we wouldn’t want to use the item, we wouldn’t expect you to, either!

How long does it take to ship?

We ship our items out within 2-3 business days. The time from when we ship to when you receive a parcel can vary depending on where you live. The times below are Canada Post’s estimates:

  • Canada: 2 to 14 business days
  • United States: 5 to 15 business days
  • International:  Variable, depending on shipping selection. (Get a time estimate from Canada Post’s website here).

These times are only ESTIMATES and not guarantees. Weather, Christmas, and other factors can affect Canada Post’s delivery times. Dec 21/2023: Items may take more than 2-3 business days for us to ship at this time. Andrea is currently dealing with a health issue and we may be slower to ship until Summer 2024. We are still trying to get items out in the 2-3 day timeframe.

What do you charge for shipping?

  • Within Canada: All standard dice sets ship for $2, including all of our subscription options. We charge a flat rate for anything that has to ship parcel. All orders over $100 ship free no matter what!
  • Within the USA: We have small item flat rate and a large item flat rate. All orders over $100 ship free no matter what!
  • International: Shipping varies so drastically, that we let you choose your preferred shipping method. We do recommend getting tracked shipping, so you can monitor it incoming (but it’s up to you!).

Can I get tracked shipping?

Yes! Just upgrade your preferred shipping method at checkout.

What if I want faster shipping?

We have a variety of shipping options available including Xpresspost and Priority post. Just select your preferred shipping method at checkout.

Oops! I gave you the wrong shipping address. Can you change it?

If we haven’t shipped the item yet: yes! Just let us know asap so we can change it before we package and ship your items. If we have already shipped your item: Yes! We just need to wait for the item to return to our PO box and then we will reship it. You will you need to pay the shipping fees for the reshipment.

Returns & Exchanges

Can I return an item to you for a refund?

We do not offer refunds for returned products, but we would happily exchange it for you. Unfortunately we cannot exchange any item that was purchased on sale or at a discount.

If there is an issue with your order (missing item, defective item, etc), please reach out to us at Int_check@adventuredice.ca and we’ll make it right!

Can I exchange an item?

Yes! We’d be happy to exchange an item for you. Note: we cannot exchange items that were purchased on sale or at a discount.

If you purchased an item from our online shop:

  • Email us at int_check@adventuredice.ca within 6 weeks of purchase date.
  • Item must be in re-sellable condition. If it comes in retail packaging (hard plastic containers, metal tins), the packaging must also be in re-sellable condition.
  • Customer is responsible for the cost of shipping the item back to us in Abbotsford, Canada, and must cover the shipping cost for the new item. 

If you purchased an item from us at a convention:

  • Exchanges can be made during the event only.

If you purchased an Adventure Dice product from a brick and mortar game store:

  • We can’t exchange these items. Please contact the game store directly for their return and exchanges policy.

Wholesale

Can I sell your product in my shop?

YES! We do wholesale to game stores and crafters. If you’re interested, please email Blair at essentialnpc@adventuredice.ca or visit wholesaledice.ca for our catalogue.